Case Study

Book Coffee Shop

The Challenge

Optimize customer flow and enhance service experience in a small café environment using smart technologies.

Beneficiary

Book Coffee Shop – a local business aiming to digitize operations and better understand customer behavior.

Delivered by

Iceberg+ via Smart City Living Lab – providing sensor access, the Open Data platform, and expert consultancy within a real-life testing environment.

The
Solution

IoT sensors

IoT sensors were installed to track pedestrian traffic and dwell times.

Real-time data

Data was streamed in real-time to the Snap4City platform, enabling business intelligence reports.

Custom dashboards

Custom dashboards helped identify peak times, client flow, and resource utilization.

The Tech Transfer Toolkit was used to validate and optimize the concept, ensuring the solution progressed through TRLs and matched real-world use cases.

The
Impact

Reduced customer wait times and improved operational efficiency

Enabled data-driven decisions on staffing and inventory.

Created a model that can be replicated by other local retailers and cafés.

The
Timeline

2023

Initial testing and integration with Snap4City

2024

Validation and optimization in operational setting

The
Results

The project demonstrated how a small business can use open urban data and IoT to become smarter, more efficient, and more responsive to customer needs.

-

OUT

SMART THE MARKET

THINK THE STRATEGY

DO THE STATUS QUO

SMART THE MARKET

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