Book Coffee Shop
The Challenge
Optimize customer flow and enhance service experience in a small café environment using smart technologies.
Beneficiary
Book Coffee Shop – a local business aiming to digitize operations and better understand customer behavior.
Delivered by
Iceberg+ via Smart City Living Lab – providing sensor access, the Open Data platform, and expert consultancy within a real-life testing environment.
The
Solution
IoT sensors
IoT sensors were installed to track pedestrian traffic and dwell times.
Real-time data
Data was streamed in real-time to the Snap4City platform, enabling business intelligence reports.
Custom dashboards
Custom dashboards helped identify peak times, client flow, and resource utilization.
The Tech Transfer Toolkit was used to validate and optimize the concept, ensuring the solution progressed through TRLs and matched real-world use cases.
The
Impact
Reduced customer wait times and improved operational efficiency
Enabled data-driven decisions on staffing and inventory.
Created a model that can be replicated by other local retailers and cafés.
The
Timeline
2023
Initial testing and integration with Snap4City
2024
Validation and optimization in operational setting
The
Results
The project demonstrated how a small business can use open urban data and IoT to become smarter, more efficient, and more responsive to customer needs.
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